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Por favor leia atentamente estes termos de serviço antes de encomendar qualquer produto da nossa loja. Deverá entender que ao efectuar qualquer encomenda, assume que concorda com os nossos termos de serviço.

Ao fazer uma encomenda na nossa loja, você garante que tem pelo menos 18 anos de idade (ou tem a permissão dos seus tutores para comprar na nossa loja) e aceita estes termos de serviço que se aplicam a todas as encomendas feitas ou a serem feitas na IRISbyCruzOculista para a venda e fornecimento de qualquer produto. Nenhum destes termos de serviço afeta os seus direitos legais. Nenhum outro termo ou alteração nos termos do serviço será obrigatório, a menos que acordado por escrito e assinado por nós.

 

Informação Pessoal

Todas as informações pessoais que você nos fornece ou que obtemos, serão tratadas pela nossa equipa,ficando responsável pelas suas informações pessoais. As informações pessoais que você fornecerá serão usadas para garantir a entrega dos produtos, a avaliação de crédito, e para fornecer ofertas e informações sobre nós. As informações fornecidas estão disponíveis apenas para nós e para a Squarespace e não serão compartilhadas com terceiros. Você tem o direito de inspecionar as informações mantidas sobre si. Você sempre tem o direito de nos pedir para excluir ou corrigir as informações mantidas sobre si. Ao aceitar nossas Condições, você concorda com os termos acima.

Preço e disponibilidade

Fazemos todos os esforços para garantir que o preço exibido no nosso site esteja correto. No entanto, reservamo-nos ao direito de alterar todos os preços dos produtos sem aviso prévio. Fazemos também tudo para garantir que todos os nossos itens estejam disponíveis no momento em que você os encomendar, mas, como temos lojas físicas, pode ocorrer que algum item esteja fora de stock. Nesse caso, encomendamos ao nosso fornecedor e, em seguida, contactamo-lo com a entrega estimada.

Please read these terms of service carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms of service.

By placing an order at our store, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms of service which shall apply to all orders placed or to be placed at IRISbyCruzOculista for the sale and supply of any products. None of these terms of service affect your statutory rights. No other terms or changes to the terms of service shall be binding unless agreed in writing signed by us.

 


PERSONAL INFORMATION

All personal information you provide us with or that we obtain will be handled by our team as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to us and Squarespace and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request us to delete or correct the information held about you. By accepting our Conditions, you agree to the above.

 

PRICING AND AVAILABILITY

We make every effort to ensure that the pricing displayed on our website is correct. However, we reserve the right to alter all product pricing without notice. We also make everything to ensure that all of our items are available at the moment you order them, but as we have physical stores, it can occur that the some item as out of stock. In that case we order them to our supplier and then we contact you with the estimated delivery. 

 

 

ENVIO

As encomendas são processadas e enviadas dentro de 1-2 dias úteis da compra, salvo indicação em contrário no nome do produto (observe se está a comprar algo em pré-emcomenda). Se comprar vários produtos e um é anotado como pré-encomenda, todos os produtos serão enviados juntos na data posterior. Pode solicitar vários envios neste caso para receber os seus outros produtos mais cedo, contactando-nos por e-mail.

irisbycruzoculista@gmail.com

Os valores de envio são:

  • Portugal: correio registado 4€

  • Europe: correio registado 10€

  • Worldwide: O envio está apenas disponível nalguns países, por favor contacte-nos para uma cotação.

Tempo de entrega:

  • Portugal: 1-7 dias úteis*

  • Europe: 3-10 dias úteis*

  • Worldwide: 10-30 dias úteis*

*Dias úteis da cidade onde a nossa loja se encontra, Coimbra, Portugal.

 

TROCAS E DEVOLUÇÕES

Todas as trocas e reclamações devem ser autorizadas pela nossa equipa, por email dentro de 5 dias após receber os produtos. Para trocar, o item deve ser devolvido na sua condição original. Se após nossa análise, se demonstrar que os produtos foram usados ou alterados não serão aceites. O produto será enviado novamente para o cliente, sem aviso prévio. Não somos responsáveis por itens devolvidos e perdidos no correio, alfândega, como tal guarde as suas informações de rastreamento e assegure a embalagem para uma boa segurança. Fora da europa, certifique-se de declarar RETURN FOR GOODS - sem custos.

Envie sempre a sua nota fiscal e número de ordem com a devolução.

Atualmente, não aceitamos devoluções.

Para obter instruções de trocas, entre em contacto connosco por e-mail.

irisbycruzoculista@gmail.com

CANCELAMENTO

Você pode cancelar qualquer pedido, desde que este ainda não tenha sido enviado. Basta enviar-nos um e-mail e o cancelamento será gratuito. Se o cancelamento não for possível, os produtos serão entregues.

irisbycruzoculista@gmail.com

 

01-01-2018

SHIPPING

Orders are processed and shipped within 1-2 business days of purchase unless otherwise noted in the product name (please note if you are buying something in pre-order). If you purchase multiple items and one is noted as pre-order, all items will be shipped together at the later date. You may request multiple shipments in this scenario to receive your other items sooner by contacting us by email.

irisbycruzoculista@gmail.com

The shipping costs are:

  • Portugal: registered orders 4€

  • Europe: registered orders- 10€

  • Worldwide: Delivery is only available in some countries (but you can always ask us a quote) 

The delivery time are:

  • Portugal: 1-7 Business days

  • Europe: 3-10 Business days

  • Worldwide: 10-30 Business days

* Business days of the city where our store is located, Coimbra, Portugal.
 

 

RETURNS AND EXCHANGES

All exchanges and claims must be authorized by our team by email within 5 days after receiving the items. To exchange, the item has to been returned in its original condition. If out tester proofs that the items were used or altered will not be accepted. The item will be send again to the customer, with no special warning. We are not responsible for returned items lost in the mail, customs, so please collect your tracking information and insure the package for good measure. In extra europa please be sure you declare RETURN FOR GOODS - free of cost. Always send your invoice and order number with the return.

We currently do not accept returns.

For exchanges instructions please contact us by email.

irisbycruzoculista@gmail.com

CANCELLING ORDER

You may cancel any order, provided it has not yet been shipped. Just send us an email and the cancellation will be free of charge. If cancellation was not possible, the products will be delivered to you.

irisbycruzoculista@gmail.com

 

 

01-01-2018

 
 

PRIVACY POLICY 

Privacy Notice 

Data privacy is of high importance for us and we want to be open and transparent with our processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected. 

The personal data collected through the website are processed in accordance with General Data Privacy Regulation (GDPR) EU 679/2016.

 

Controller of your personal data

IRIS by Cruz Oculista is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law. Squarespace is the processor of IRIS by Cruz Oculista Controlled Data. 


Access to your data

We never pass on, sell or swap your data for marketing purposes to third parties outside IRIS by Cruz Oculista. We will only act as the personal data processor and processes the personal data on our behalf. Data that is forwarded to third parties, is only used to provide you with our services.

All personal information you provide us with or that we obtain will be handled by  IRIS by Cruz Oculista as responsible for the personal information. The personal information you provide can be used to ensure communication and deliveries to you and for the credit assessment. You have the right to inspect the information held about you. You always have the right to request us to delete or correct the information held about you.

 

For every specific processing of personal data we collect from you we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

 

Your rights

Right to access: You have the right to request information about the personal data we hold on you at any time. You can contact  IRIS by Cruz Oculista that will provide you with your personal data via e-mail. 

 

Right to portability: Whenever  IRIS by Cruz Oculista process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

 

Right to rectification: You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. 

 

Right to erasure: You have the right to erase any personal data processed by us at any time except for the following situations

- you have an ongoing matter with Customer Service;

- you have an open order which has not yet been shipped or partially shipped;

- you have an unsettled debt with IRIS by Cruz Oculista, regardless of the payment method;

- if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping  rules.

 

Your right to object to processing based on legitimate interest: You have the right to object to processing of your personal data that is based on  IRIS by Cruz Oculista legitimate interest. We will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

 

Your right to object to direct marketing: You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

 

You can opt out from direct marketing by the following means:

- following the instruction in each marketing mails

- by editing the settings of your IRIS by Cruz Oculista account.

 

Right to restriction: You have the right to request that  IRIS by Cruz Oculista restricts the process of your personal data under the following circumstances:

- if you object to a processing based  IRIS by Cruz Oculista legitimate interest, We shall restrict all processing of such data pending the verification of the legitimate interest.

- if you have claim that your personal data is incorrect, We must restrict all processing of such data pending the verification of the accuracy of the personal data.

- if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.

- if IRIS by Cruz Oculista no longer needs the personal data but it is required for your to make of defending legal claims.

 

Exercise your rights

We take data protection very seriously and therefore we have dedicated customer service personnel who handles your requests in relation to your rights stated above. You can always reach them at geral@irisbycruzoculista.com.

 

Data Controller

 The Data Controller and Privacy Manager is our CEO and Marketing Director. If you want to delete your information please send a email to geral@irisbycruzoculista.com

 

Right to complain with a supervisory Authority: If you consider IRIS by Cruz Oculista to process your personal data in a incorrect way you can contact us. You also have the right to turn in a complaint to a supervisory authority.

 

Updates to our Privacy Notice

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

 

 

COOKIES

 IRIS by Cruz Oculista uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use  IRIS by Cruz Oculista without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Our website we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

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DISCLAIMER

IRIS by Cruz Oculista is not responsible for the contents of websites referenced on its corporate website pages for informational purposes only and assumes no liability for any termination or modification of the activities of such websites, for any claims or disputes directly or indirectly related to the contents of such websites or for any damages that may thereby result.

 

IRIS by Cruz Oculista privacy policy is updated accordingly to the new General Data Protection Regulation (GDPR).